Social Care Access Officer

Description:

Social Care Access Officer

Service care Solution are currently recruiting for a Social Care Access Officer in Adult Services, with Newham Council.

The Social Care Access Officer will take ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically, providing a comprehensive front door, single point of contact for all adult social care.

Main Responsibilities

As a Social Care Access Officer, you will be responsible for:

Take ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically.
Resolve adults social care enquiry as first point of contact with Adult Social Care.
Deliver excellent customer care standards, maintain a high quality and professional service.
Quickly evaluate situations, identify risk, and initiate appropriate actions.
Organise tasks and workloads independently to meet timescales, demonstrate accountability and seek appropriate management oversight as required.

Requirements:

Experience in a health or social care setting and have good time management skills and be able to work in a pressurised environment.
Ability to communicate effectively via the telephone, along with the ability to input information into our customers data system
Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

A specialist consultant within an experience and dedicated recruitment team
Excellent rates of pay
Payroll services twice a week

If you are interested in the Social Care Access Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on (phone number removed) or email (url removed)

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed