SME Team Manager

Description:

Location - 3 days a week at our HQ in East London (Aldgate East), the other 2 wfh/office
* This role would suit a strong people manager - this is not a step up role.
* You must have a background in managing a team of Account Managers and/or Lettings Negotiators or Similar
* Sadly, this role will not suit a solely retail or hospitality background, due to the nature of our product
Our mission:
* Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world ????
* We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution ????
* Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! ????
The Opportunity:
* You’ll be responsible for contributing to the success of our Mid Market budget line within the business, regularly monitoring and reporting on team performance in relation to budget requirements.
* You will manage, monitor and coach the performance and development of our Mid Market Account Management team and Junior Account Executives alongside running the day to day operations of our Mid Market Team
* You’ll develop and execute on strategic plans for the Mid Market customer base, ensuring scalability, retention, revenue growth and lifecycle planning to ensure the success of the team and our customers
* You will build comprehensive, data driven plans to implement into the Mid Market team for achieving quarterly and annual targets
What we need from you:
* Exceptional leadership skills to be able to motivate and guide a team, coaching, communication, and negotiation skills, as well as a strategic mindset in identifying areas and opportunities for the Mid Market Team's success (and solid experience doing this!)
* Solid experience in an Account Management (or similar commerical) OR Lettings role previously
* The ability to take initiative to be able to identify areas and opportunities for driving growth in the business
* Excellent communication and negotiation abilities to influence stakeholders
* Analytical skills for data-driven reporting and decision-making
What's in it for you:
* ???? Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
* ???? Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
* ???? 25 days holiday (plus UK bank holidays): 3 days to be taken between Christmas and New year - with the opportunity to earn up to 30 days based on meeting revenue targets
* ???? Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
What’s next?
If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!
*** A full job spec is available on request
Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!
** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **
Regrettably we are not able to provide sponsorship for this role
No agencies please - we have tried and trusted partners we would turn to should we require support