Showroom Retail Assistant

Description:

We have an exciting opportunity for a team player to join our growing business.
Full Time role
• 40 hours per week - commission payable (on completion of probationary period for permanent role holder).
• Hours: Primarily Tuesday - Saturday with flexibility to swap and cover Sunday and Monday on occasions as needed by the retail unit.
The Role
• Customer base - serve all customers who visit our showroom, by phone, web and social media enquiries, identifying the customer needs with a welcoming cheery disposition.
• Service Expectation - ensure a perfect customer experience from start to finish, delivering exceptional verbal and written communication skills with a stellar service level.
• Process sales - complete accurate transactions through the internal sales system .
• Merchandising - must of a flair for merchandising and accessorising the showroom.
• Pricing administration - pricing of furniture and accessories within store and web to comply with company practice.
• Internet listings (gumtree etc) - to be responsible for adding products, descriptions and pricing to maximize every selling opportunity .
• Social media postings - to be responsible for facebook/twitter posts that can help engage with our customers and create additional followers.
• Maintain website listings - adding new product to retail web pages to maximize sales opportunities.
• Department interaction - liaise with internal departments to service customers introduced to our shop and manage showroom and warehouse stock levels.
• Deliveries - organise deliveries and liaising with customers to ensure a faultless delivery.
• Fitness and Strength - must be able to maintain showroom and assist customers with movement of furniture within the showroom and to their vehicles in customer parking area. (Best practice lifting and manual handling training will be given)
• Health and Safety - maintain clear walkways and have unobstructed access for a safe working and retail environment
Required Attributes
• Strong retail sales experience
• MS Office skills
• Determination to drive results
• Team player committed to the team and individual goals and willing to go the extra mile
• Superb customer service and organisational skills
• Genuine interest in furniture and eager to learn about the product
• Physically fit able to lift furniture when required
• Creative, highly motivated & reliable • An keen eye for colour and design
• An interest in and knowledge of social media
Company Benefits
• Employee Assistance Programme
• Workplace Pension Scheme
• Life Assurance Scheme
• Uniform
• Free parking
• Staff discounts