Showroom Manager

Description:

Purpose of the Role

Join an international, design led organisation taking the UK by storm with multiple new showroom openings.

This is a rare opportunity for a retail leader to take genuine ownership of a new outlet, nurturing a new team

while bringing real creativity to the commercial side of running a space dedicated to beautifully crafted,

considered pieces.

As a Showroom Manager you'll work collaboratively with colleagues across Warehouse, Dispatch, Customer Service and Marketing,

both nationally and internationally, sitting at the heart of a fast moving, design focused retail environment.

Key Accountabilities

Commercial and Inventory

Design and deliver a clearance approach that keeps stock moving at pace, with autonomy over day to day pricing and clearance within agreed parameters
Price according to item quality and condition, holding margin discipline while protecting the value of the product
Take full ownership of stock position, inventory prioritisation and floor placement
Stay close to conversion daily, catching where momentum is slipping and acting before it becomes a problem
Drive commercial campaigns and promotions that bring energy to the clearance calendarWarehouse and Merchandising

Review returned stock and systemise SKUs and item numbers, generating clear lists for the warehouse team
Set up product displays, rugs, sofas, coffee tables, chairs and cushions, styled to brand guidelinesCustomer Experience

Own the customer journey through the outlet, hosting every visitor with warmth and genuine product knowledge
Handle complaints and disputes fairly and professionally
Ensure every customer receives a special experience that reflects the quality and luxury design nature of the productLeadership

Build and lead a team, coaching individuals and developing them as you go
Define the standards and rhythm this outlet, and future ones, will run on
Get involved directly, moving stock, helping with staging, keeping the space safe and well runPersonal Attributes and Skills

Professional, articulate and well spoken, with excellent verbal and written communication
Positive, solution oriented, fun and friendly, with a genuine growth mindset and comfortable giving and receiving feedback
Leads from the front, celebrating wins as a team and knowing a happy, successful team drives successful results
Treats every piece with real respect and a genuine commitment to finding it the right buyer, while setting commercial margins that reflect its value
Strong customer hosting skills, confident handling complaints and disputes with fairness and composure
Well organised, commercially minded with an understanding of pricing psychology
A real eye for design and quality, able to make a customer see it too, even at a reduced priceExperience Required

Background in high end consumer goods, ideally furniture, somewhere design and quality genuinely mattered
Open to candidates ready to step up into ownership, as well as more experienced managers looking for something different
Full UK driving licence and access to a vehicle
Hands on and willing to lead by example

Please Note: Due to location, own vehicle is essential as location is not easily reached via public transport