Shop Manager

Description:

Role: Shop Manager
Location: Lancaster

Salary / Rate of pay: £42,000

Platinum Recruitment is working in partnership with a popular an international Interior furnishings company, who have a fantastic opportunity for a Shop Manager to join their team.

Package

£42,000 per annum + 5% discretionary bonus (based on personal & company performance) + benefits detailed below
Monday-Friday, 8:00am-5.30pm
Competitive benefitsWe have an exciting opportunity for a Shop Manager to join our renowned printing site, Standfast & Barracks, based in Lancaster.

As Shop Manager, you will oversee retail operations, including managing the physical store and the e-commerce platform with responsibility for driving sales, ensuring excellent customer service, and optimizing operational efficiency across all channels. We're passionate about every aspect of fabric production; from conception and design, right through to manufacturing, taking pride in our ethos which combines the traditional with the innovative. Our heritage is quintessentially British, and we are proud to produce some of the finest quality prints for many design-led home furnishing and apparel brands. Responsibilities Retail Operations Management:

Ensure compliance with company policies and procedures, as well as health and safety regulations

Oversee the day-to-day operations of the physical store, including opening and closing procedures, staff scheduling, and inventory management

Set up and manage the e-commerce platform, including product listings, order processing, and customer inquiries

Monitor sales performance, analyse trends, and develop strategies to maximize revenue and profitability Staff Management and Training:

Recruit, train, and supervise retail staff, providing coaching and feedback to ensure elevated levels of performance and customer service

Handle customer inquiries, complaints, and feedback in a timely and professional manner, striving to resolve issues to the customer's satisfaction

Work with the People Team to develop and implement training programs to enhance staff knowledge and skills in areas such as product knowledge, sales techniques, and customer service

Foster a positive work environment that encourages teamwork, communication, and professional development Customer Service Excellence:

Ensure that all customers receive exceptional service and have a positive shopping experience, both in-store and online

Implement customer service initiatives to build customer loyalty and drive repeat business Marketing and Promotion:

Collaborate with the marketing team to develop and execute marketing and promotional campaigns to drive traffic to the store and e-commerce platform

Utilize social media and other digital marketing channels to engage with customers and promote products and promotions

Monitor the effectiveness of marketing efforts and adjust strategies as needed to achieve sales targets Financial Management:

Manage the store budget, including expenses, payroll, and operational costs, to ensure profitability and cost-effectiveness

Ensure accurate and efficient inventory management, including receiving, stocking, and maintaining inventory levels to meet customer demand

Monitor sales performance and financial metrics, such as gross margin and inventory turnover, and take appropriate actions to achieve financial targets Inventory Control:

Conduct regular inventory audits and reconcile discrepancies to minimize shrinkage and ensure accurate reporting Skills & Experience

Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field

Experience in retail management, with a proven track record of success in driving sales and managing multi-channel retail operations

Proficiency in e-commerce platforms and digital marketing tools

Strong leadership and management skills, with the ability to motivate and inspire a team to achieve results * Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders

Knowledge of retail industry trends, customer behaviour, and competitive landscape

Strong analytical and problem-solving abilities, with a focus on continuous improvement and innovation

Master's degree or relevant certifications are a plus

About my client a Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products.

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will in touch to discuss the Shop Manager work we have that suits you in Lancaster.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Lisa

Job Number: (phone number removed) / INDCOM

Job Role: Shop Manager

Location: Lancaster

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy