Sheltered Housing Coordinator

Description:

Reporting directly to your locality Senior Sheltered Housing Coordinator, you will be responsible for providing an efficient and effective front-line service, delivering high quality housing management services to VHA’s tenants within our sheltered housing.

You will deliver excellent performance results that meet the strategic objectives of VHA within a culture that demands high level tenant engagement, therefore you will be visible and well known within the communities in which you work.

You will deliver high quality, responsive and engaging services offering personalised solutions for our tenants which will include active engagement within the communities in which you work.

You will adopt and promote solution focused approaches that inspire the creation of personal objectives that promote independence, well-being and community engagement for our tenants.

You will proactively oversee the safety and security of buildings, responding calmly to emergencies.

You will be naturally customer focussed and have a 'can do' attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.

The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.

To be successful in this role you will

* Experience in the delivery of effective and efficient customer-focused housing management.

* Excellent interpersonal skills with a high levels of organisational, facilitation and communication skills.

* High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.

This post is subject to membership of the Protection of Vulnerable Groups Scheme, therefore you will be required to complete a PVG check and Viewpoint will cover the fee associated with this.

In return you will receive:

* 7 weeks holidays including public holidays (pro rata for part time)

* Flexible shift patterns

* Comprehensive induction

* Generous training opportunities

* Attractive pension scheme

* Subsidised meals

* Bluelight Card Discounts

For a comprehensive list of the essential and desirable criteria required for the posts, please refer to the relevant Job Description and Person Specification attached