ServiceNow Platform Architect

Description:

Role: ServiceNow Platform Architect

Location: Wokingham, UK

Type of job: Contract

Mode of work: Onsite

JD:

The ServiceNow Platform Architect is responsible for defining the overall architecture, strategy, and governance of the ServiceNow platform across the organization. This role ensures scalable, secure, and high-performing solutions aligned with enterprise architecture standards and business objectives.

Responsibilities

* Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.

* Collaborate with business stakeholders, enterprise architects, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.

* Maps ServiceNow’s AI capabilities—such as Now Assist, Agentic workflows, and AI Control Tower—to business objectives

* Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.

* Architect integrations between ServiceNow and third-party systems, ensuring seamless data flow and system interoperability.

* Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.

* Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.

* Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.

* Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.

* Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.

* Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

Skill & Experience

* At least 10 years’ experience in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITAM, IRM, and CMDB

* In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

* Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)

* Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability

* In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance

* Certifications: ServiceNow Certified Technical Architect (CTA) preferred

* Experience with agile methodologies and managing large-scale ServiceNow implementations