ServiceNow Architect

Description:

Expertise required:

Solid experience with SNOW, especially in functional and operational modules such as VA, HR, and IRMS

• Ability to lead expansion and integration projects.ServiceNow Architecture Design:•

• Design and architect scalable and robust ServiceNow solutions to meet business requirements and objectives.•

• Define and implement best practices for ServiceNow configuration, customization, and development.

Module Expertise:

• Serve as a subject matter expert (SME) in ServiceNow functional and operational modules,including Virtual Agent (VA), Human Resources (HR), and Incident Response ManagementSystem (IRMS).

• Provide guidance and support to internal teams on module configuration, workflows, andintegrations.•

Expansion Projects:

• Lead expansion initiatives to deploy new ServiceNow modules or functionalities to support evolving business needs.

• Collaborate with stakeholders to gather requirements, define project scope, and develop implementation plans.•

• Integration Projects:• Architect and implement integrations between ServiceNow and other enterprise systems, applications, and tools.

• Ensure seamless data flow and synchronization between ServiceNow and external platforms.

Customization and Development:

• Oversee the customization and development of ServiceNow applications, scripts, and workflows to extend platform capabilities.

• Review and optimize existing configurations to enhance performance, usability, andmaintainability.•

• Technical Leadership:• Provide technical leadership and mentorship to ServiceNow development teams, guiding them in best practices and methodologies.•

• Conduct code reviews, identify areas for improvement, and drive continuous enhancement of development standards.

Documentation and Training:

• Create and maintain technical documentation, including architecture diagrams, design specifications, and configuration guides.

• Deliver training sessions and workshops to educate end-users and administrators on ServiceNow features and functionality.

Additional experience required:

• Extensive experience working with ServiceNow platform, with a focus on architecture design and implementation.•

• Strong expertise in ServiceNow functional and operational modules such as Virtual Agent (VA),Human Resources (HR), and Incident Response Management System (IRMS).

• Proven track record of leading expansion and integration projects within the ServiceNow environment.•

• Hands-on experience with ServiceNow customization, development, and scripting (JavaScript,Glide).•

• Proficiency in ServiceNow administration, including user management, permissions, andsecurity.•

• Excellent communication and interpersonal skills, with the ability to collaborate effectively withcross-functional teams.

• ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified ApplicationDeveloper (CAD), or Certified System Administrator (CSA) preferred