Details:
- Salary: £37,000 - 42,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Feltham
- Date: 3 days ago
Description:
We are recruiting on behalf of our client for an experienced Service Team Leader at their prestigious dealership near Heathrow. This is an excellent opportunity for a motivated automotive professional to lead a high-performing service department within a renowned prestige car dealership.
Key benefits for the successful Service Team Leader:
Up to £37,000 basic salary plus bonus
42.5-hour week, Monday to Friday
Opportunity to work with a prestigious car brand
Main dealership environment
23 days holiday plus bank holidays
Proven successful aftersales track record
Access to extensive staff benefits, including development programmes and employer awards
Supportive environment emphasising professionalism, integrity, and team growthDuties of the Service Team Leader:
Lead and motivate the Service Advisor team to deliver outstanding customer service and achieve operational success
Model professionalism, customer care, and operational excellence
Support the effective operation of the service department by managing workloads and processes
Assist the Workshop Controller and Service Manager in their absence
Coach, guide, and develop team members to maximise performance and job satisfaction
Handle customer queries professionally, resolve escalated concerns, and maintain high levels of customer satisfaction
Monitor and improve service processes to meet KPIs and customer expectations
Maintain clear communication between customers, technicians, and management
Manage workshop loading, book appointments, and ensure scheduling aligns with capacity
Produce accurate job cards, estimates, invoices, and warranty documentation
Identify additional sales opportunities through effective product explanations and onboardingsRequirements of the Service Team Leader:
Proven experience as a Service Advisor or similar within the automotive industry
Strong leadership skills with the ability to influence and motivate teams
Excellent communication and interpersonal skills for team collaboration and customer relationships
Track record of delivering high levels of customer satisfaction and operational targets
Good organisational skills to manage multiple priorities in a fast-paced environment
Knowledge of workshop processes, KPIs, and automotive service procedures
Self-motivated with a proactive approach to problem solving and decision making
Demonstrates professionalism, integrity, and a commitment to delivering exceptional serviceThis Service Team Leader role offers a clear career progression in an esteemed dealership. If you are looking to further your career within the automotive sector and have the required experience, this is an opportunity not to be missed.
Contact Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering London and Surrey, today to discover more about this fantastic Service Team Leader opportunity.
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today