Service Supervisor

Description:

We are seeking a skilled and experienced Service Supervisor to join a prestigious independent automotive centre in Knutsford, Cheshire. Our client is a leading specialist garage renowned for working with luxury and performance vehicles, offering an excellent platform for career progression within a dynamic and growing environment.

As the Service Supervisor, you will be responsible for leading the front-of-house operations, ensuring an exceptional customer experience from initial enquiry through to vehicle collection. You will oversee workshop bookings, quotations, invoicing, and support workshop efficiency. Additionally, you will identify upselling opportunities, contribute to business growth through sales, and support marketing efforts, including content creation for social media platforms.

Benefits:

Competitive basic salary of £38,000 to £40,000 per annum
Quarterly performance bonus and profit share based on business success
Monday to Friday, 8am to 5:30pm, with no weekends
Opportunities for career development within a fast-expanding specialist business
Work alongside elite brands within a modern, vibrant environment
Be part of a team that values passion for high-performance and bespoke vehiclesDuties of a Service Supervisor:

Lead customer journey management from initial enquiry to vehicle collection
Manage workshop bookings, estimates, and invoicing
Support workshop workflow and efficiency
Drive sales through follow-ups, rebooking, upselling services, and vehicle upgrades
Assist with marketing activities, including social media content creation to enhance brand engagement
Maintain high standards of organisation and ensure accurate invoicing to maximise workshop profitability
Build and maintain strong relationships with clients and suppliersRequirements of a Service Supervisor:

Proven experience in a customer-facing automotive role, ideally as a Service Advisor or Service Supervisor
Minimum of three years' experience within the automotive industry, with a focus on customer service
Strong knowledge of workshop processes and management software
Excellent communication and relationship-building skills
Organisational and administrative competence
Commercial awareness with a proactive approach to sales
Competent in using social media platforms for marketing purposes
Full UK Driving Licence
Genuine interest in automotive performance enhancements, bespoke vehicle builds, and modificationsIf you are driven by a passion for premium vehicles and possess a strong track record in delivering exceptional customer service, this Service Supervisor role presents a fantastic opportunity to advance your career within a prestigious, expanding business.

Contact Matt Cross, Automotive Recruitment Specialist at Perfect Placement covering Knutsford and Cheshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today