Service Manager/Advisor

Description:

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.
Working Environment
We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday–Friday 08:00–17:00 with optional overtime/Saturdays.
Key Responsibilities
Reception & Customer Experience

Act as the first point of contact for customers, in person, by phone, and via email
Manage front desk operations, bookings, vehicle drop-offs, and collections
Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times
Sales, Upselling & Cross-Selling

Proactively identify and deliver upselling and cross-selling opportunities
Explain recommended work, service options, and costs clearly
Convert enquiries into bookings and maximise workshop utilisation
Customer Satisfaction & Relationship Management

Take ownership of customer satisfaction, retention, and feedback
Handle concerns and complaints professionally and efficiently
Encourage repeat business and positive online reviews
Garage & Operational Management

Oversee daily garage and front-of-house operations
Coordinate technicians and workshop staff to manage workload and priorities
Ensure health & safety, quality, and professional standards are consistently met
Monitor job progress, turnaround times, and workmanship quality
Warranty Claims & Aftercare

Manage warranty claims, liaising with suppliers, manufacturers, and customers
Ensure accurate documentation and timely resolution of warranty issues
Innovation & Continuous Improvement

Bring new ideas and processes to improve efficiency, customer experience, and profitability
Administration & Financial Control

Maintain accurate job cards, customer records, and service histories
Prepare invoices, process payments, and manage financial transactions
Support stock control, parts ordering, and supplier relationships
About You

Motor trade experience is essential
Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar
Qualified/experienced vehicle technician
Strong customer service and communication skills
Confident in upselling and cross-selling
Organised, commercially aware, and comfortable managing a busy garage
Proactive and solutions-focused
MOT Tester qualification is an advantage but not essential
What We Offer

Competitive salary based on experience
22 days holiday + bank holidays
Pension
Bonus scheme
About MD Autocare
We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job — a career where effort is recognised, development is encouraged, and teamwork is valued.
Why Join Us?

Excellent customer ratings and a strong, established reputation
Stable, long-term role with a growing business
Friendly, supportive team culture
Ongoing training and development opportunities
REF-(Apply online only)