Details:
- Salary: £43,075 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: South East East Sussex Hampden Park
- Date: 2 days ago
Description:
Service Manager - Mental Health Supported Living
Eastbourne, East Sussex
£37,690 - £43,075 per annum
Full Time | Permanent
Immediate Start Available
About the Opportunity
An established provider of specialist supported living services is seeking an experienced Service Improvement Manager to support the leadership and operational development of two supported living services in Eastbourne.
This is a pivotal role for an experienced manager who thrives in environments requiring transformation, quality improvement, and operational stability. The services support adults with mental health needs, autism spectrum conditions, and complex needs, providing person-centred support within specialist supported living accommodation.
The successful candidate will work alongside an existing Service Manager, helping to drive positive change, improve quality standards, strengthen team performance, and embed sustainable improvements across the services.
This role would suit an experienced Registered Manager, Service Manager, or Operations Manager with a strong background in mental health services and quality improvement.
About the Services
The services provide highly specialised supported living accommodation for adults with mental health and complex needs.
Service One
24-hour supported living service
Supports individuals with mental health needs and autism
Self-contained accommodation
Combination of individual and responsive support
Large private site with communal outdoor spaces
Service Two
High-support specialist accommodation
Supports individuals with complex mental health and additional needs
Intensive person-centred support packages
Designed for people who have struggled in traditional service settings
Both services are based in Eastbourne and are within walking distance of local amenities and community resources.
Key Responsibilities
Support operational leadership across the services
Drive service improvement and transformation initiatives
Embed a culture of quality, accountability, and continuous improvement
Support compliance with regulatory and best practice frameworks
Lead action plans and quality improvement projects
Coach, mentor, and develop management and frontline teams
Improve service performance and outcomes for people supported
Work closely with senior leadership to implement strategic objectives
Support audits, inspections, and governance processes
Promote person-centred, recovery-focused approaches
What We're Looking For
Essential
Significant leadership experience within mental health services
Experience managing supported living, residential, or community services
Strong understanding of quality assurance and regulatory compliance
Experience leading service improvement or turnaround projects
Excellent leadership, coaching, and people management skills
Ability to work collaboratively while driving positive change
Desirable
Previous Registered Manager experience
Knowledge of CQC standards and inspection processes
Experience supporting individuals with autism and complex needs
Understanding of NICE guidance and sector best practice frameworks
Personal Qualities
We are looking for someone who is:
Passionate about improving services and outcomes
Confident leading teams through change
Resilient and solution-focused
Approachable and supportive
Organised and performance-driven
Able to quickly build credibility with teams and stakeholders
What's on Offer?
Competitive salary of £37,690 - £43,075
Opportunity to lead meaningful service improvements
Supportive senior leadership team
Chance to make a lasting impact on services and people's lives
Immediate start available
Career-enhancing leadership opportunity within a respected care provider
If you are an experienced manager with a passion for mental health services, quality improvement, and transformational leadership, we'd love to hear from you