Details:
- Salary: £35,000 - 40,000 - Annum
- Location: London
- Date: 1 month ago
Description:
Service Manager
Location: London
Salary: £35,000 – £40,000 per annum (DOE)
Hours: Full-time, 40 hours per week
Working Pattern: Evening shifts (approx. 4pm–12am), flexibility required
About the Role
BugBusters UK Limited, a bespoke commercial cleaning company, is seeking an experienced Service Manager to oversee and coordinate cleaning operations across multiple client sites. This is a hands-on leadership role focused on service delivery, team management, and client satisfaction.
Key Responsibilities
Operations & Service Delivery
* Oversee cleaning operations across multiple contracts and sites
* Ensure services are delivered in line with contract specifications and company standards
* Conduct regular site visits and respond promptly to operational issues
People Management
* Manage Site Managers, Supervisors, Team Leaders and Cleaning Operatives
* Support recruitment, rota planning, training, performance management and disciplinary processes
* Promote a positive, high-performance working culture
Client Management
* Act as the main point of contact for assigned clients
* Handle client queries and complaints professionally
* Attend client meetings and support service improvements
Quality, Health & Safety
* Carry out quality audits and implement corrective actions
* Ensure compliance with Health & Safety and COSHH regulations
* Maintain accurate records of inspections, incidents and staff performance
Administration & Reporting
* Monitor staff hours, stock levels and site documentation
* Submit regular performance and operational reports
* Oversee inventory control and ordering
Requirements
* Proven experience in a Service Manager / Operations Manager role
* Background in commercial cleaning or facilities management preferred
* Strong leadership and people management skills
* Excellent communication and client-facing ability
* Good knowledge of Health & Safety and cleaning standards
* Ability to manage multiple sites in a fast-paced environment
* IT literate (Microsoft Office, scheduling systems)
* Full UK driving licence (preferred)
What We Offer
* Competitive salary (£35k–£40k DOE)
* Supportive and collaborative working environment
* Ongoing training and career development opportunities
* Recognition for performance and leadership
Apply today to join BugBusters UK Limited and play a key role in delivering high-quality commercial cleaning services