Service Manager

Description:

Service Manager
Coventry | Full time, Permanent | £50k-£60k + van + overtime & allowances

Our client, a well-established engineering and industrial automation business, is launching a brand-new Service Department and is looking for a Service Manager to build and lead it from the ground up. 

THE ROLE
You'll own the department end to end: strategy, operations, profitability and people.

Design and launch the service strategy, offerings, SLAs and pricing from scratch
Build the operational backbone: job scheduling, resource planning, reporting and service standards
Own the department's budget, margins, profitability and KPIs
Identify recurring revenue, maintenance contracts and account growth opportunities
Recruit, lead and develop the service team as it scales
Act as the senior point of contact for key customers and manage escalations
WHAT YOU'LL NEED

Experience managing a service, support, maintenance or operations function
A hands-on industrial automation maintenance background: multi-skilled mechanical and electrical fault-finding/commissioning, with working knowledge of PLCs, robotics, drives and safety systems
Strong commercial awareness, with budget and profitability ownership
A track record of building processes and systems from the ground up
Strong leadership, customer relationship and stakeholder management skills
NICE TO HAVE

Experience launching or transforming a service division or business unit
Knowledge of field service management software and CRM platforms
Engineering degree and/or vendor accreditations (Siemens, Rockwell, Beckhoff, ABB, Fanuc, Kuka, etc.)
Project management qualification
THE PACKAGE

£50,000–£60,000 depending on experience
Company van
Flat-rate overtime for every hour above 38 per week
Generous standby, call-out and onsite allowances paid on top
BUPA private medical, pension and death-in-service cover (2x salary)
25 days holiday plus 8 bank holidays
38-hour week with an early Friday finish (2pm)