Service Manager

Description:

Service Manager

Belfast, Northern Ireland | Full-Time | Permanent

Introduction

At Scientific Safety Alliance (SSA), we're on a mission to revolutionize how scientists experience regulation-mandated services. We provide testing, inspection, and calibration services - and supply air filters and equipment parts - to pharmaceutical, medical device, and research organizations across the U.S. and the U.K.

We're growing fast. With 24 acquisitions in less than 3 years, a customer base of 13,500+, and a spot on Inc. Magazine's 2024 and 2025 Fastest-Growing Private Companies, SSA is scaling quickly - and looking for bold, driven talent to grow with us.

The Service Manager (SM) is a Calibration Engineer, while also taking ownership of the branch. The SM supports daily operations, customer relations and reporting. This role is highly execution-focused and requires strong attention to detail, organisation, and responsiveness.

The SM works closely with customers, engineers, and internal teams to ensure certificates are correct and on-time and costing is accurate. This role is critical to delivering an exceptional branch performance and delighting our customers.

Key Duties

* Conduct calibration engineering activities.
* Support with customer requests, taking the lead on technical inquiries.
* Respond to customers quickly and professionally.
* Generate risk assessments.
* Visit sites to generate new business.
* Act as first contact for new calibration sales, develop calibration schedule and provide quote.
* Generate quotes for hardware sales and source equipment.
* Resolve certificate quality issues, predominantly mis-type certificates.
* Own branch KPIs, taking action when metrics are off track.
* Maintain QMS, writing calibration SOPs.
* Maintain test equipment register.
* Organise and send equipment for calibration, managing logistics until returned.
* Check and upload received calibration certificates to system folder and update calibration schedule.
* Check all calibration solutions and order when needed.
* Ensure audit readiness and host auditors.

Requirements

* Strong attention to detail and organisation.
* Ability to manage multiple tasks and priorities.
* Clear and professional communication skills.
* Strong sense of ownership and follow-through.
* Ability to work in a fast-paced, execution-focused environment.
* Trained calibration engineer.
* Proficiency in Microsoft Excel and Office tools.
* Comfortable learning new systems.
* Experience in calibration engineering and/or operations.

What We Offer

* Opportunity to join a rapidly growing organisation.
* Ownership of branch operations and performance.
* Fast-paced, detail-oriented environment.
* High standards for responsiveness, accuracy, and accountability.
* Team-oriented environment with close collaboration across functions.
* Opportunity to work with customers across pharmaceutical, medical device, and research sectors.

Interested?

Apply now to join Scientific Safety Alliance (SSA) and play a key role in delivering exceptional service, operational performance, and customer satisfaction.

Acorn by Synergie acts as an employment agency for permanent recruitment