Details:
- Salary: not provided
- Category: Customer Service
- Job Type: Permanent
- Location: South East City of London
- Date: 2 days ago
Description:
SERVICE MANAGER
Financial Services Client | London (Hybrid, 3 days in office) | Permanent
THE ROLE
Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems.
KEY RESPONSIBILITIES
- Act as senior escalation point for incidents and major incident management
- Lead root cause analysis, trend anal...
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