Service Manager

Description:

We are looking for an experienced Field Service Manager to join our well-established Ringwood Branch.

Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever-changing demands the world presents.

Were a big business but we never forget that vital to our success are the amazing people who work for us. We offer our employees an attractive benefits package and the opportunity to develop their careers.

As a part of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals.

As the Field Service Manager, you'll lead a team of skilled Lift Engineers. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within our branch's designated area.

You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards.

This is a fantastic opportunity for an individual with previous experience within the lift industry to join a passionate, dedicated team.

Our ideal candidate would have proven experience within the lift industry. Ideally within a management role or senior technical engineering role.

The successful candidate will be based from our Ringwood Service Branch, however, travel throughout the south of England is to be expected. A full UK driving licence is essential.

You will receive a competitive salary plus a benefits package which includes a company car/car allowance.

Responsibilities:

Efficiently plan engineer workloads

Manage absence, performance, and appraisals for the team.

Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements

Carry out regular site monitoring

Maintain relationships with customers, addressing any queries and complaints

Maintain credit control logs and CRM

Requirements:

Previous experience working within the lift industry or similar service industry with transferable skills is essential

Relevant technical or management qualifications would be desirable

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

Competitive Salary, paid on a monthly basis

Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits

25 days holiday, plus bank holidays

Holiday scheme to buy extra days annual leave

Pension Scheme. Matched contribution/salary sacrifice

SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more

Life Assurance Scheme

Long Service award scheme, with holiday benefit

Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more

Employee Assistance Programme. A workplace initiative to support and enhance well-being

Enhanced maternity and paternity provision

Free parking

Company Vehicle or Car Allowance

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

#MandRRingwood