Service Manager

Description:

Service Manager – Bury St Edmunds

£40,000 Basic Salary | Up to £53,000 OTE | Full-Time | Permanent

Are you an experienced Service Manager looking for your next challenge? We're recruiting on behalf of a well-established automotive dealership in Bury St Edmunds, offering an excellent opportunity to lead a successful aftersales operation while driving performance, customer satisfaction, and profitability.

The Role

As Service Manager, you'll take full responsibility for the day-to-day running of the Service Department, leading and developing a high-performing team of Service Advisors, Technicians, and Workshop Controllers. You'll ensure operational excellence, deliver an outstanding customer experience, and consistently achieve departmental targets.

Key Responsibilities

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Lead, motivate, and develop the Service Department team.

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Drive workshop productivity, efficiency, and profitability.

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Monitor and improve customer satisfaction and retention.

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Ensure manufacturer standards and compliance are maintained.

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Manage departmental budgets, KPIs, and performance reporting.

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Handle escalated customer queries professionally and effectively.

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Work closely with other departments to maximise business opportunities.

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Create a positive, high-performing culture focused on continuous improvement.

What We're Looking For

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Previous experience as a Service Manager within the automotive industry.

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Strong leadership and people management skills.

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Commercially aware with a proven track record of achieving targets.

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Excellent communication and customer service skills.

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Organised, proactive, and able to thrive in a fast-paced environment.

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Full UK driving licence.

What's on Offer

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£40,000 basic salary

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Up to £53,000 OTE

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Excellent career progression opportunities.

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Manufacturer training and ongoing professional development.

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Supportive and established dealership environment.

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Company benefits package.

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Permanent, full-time position