Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Scarborough North Yorkshire
- Date: 5 days ago
Description:
Service Engineer
Location: Scarborough
Salary: Up to £50,000
We are seeking an experienced Service Engineer on behalf of our client. This role is crucial to our Service and Support Team, requiring a dedicated individual prepared to travel worldwide. You will be on the front lines, assisting our customers through various stages including start-up and commissioning of equipment, performing planned maintenance, training customers, diagnosing equipment problems remotely, and responding to service breakdowns. This position involves working with customers in diverse industries including Oil & Gas, Aerospace, and Automotive.
Key Objectives:
* Effectively liaise with the Service & Support Team on all installation, service, and training schedules.
* Investigate and recommend ways to improve service levels, reduce costs, and enhance quality standards and profitability on individual jobs/projects.
* Support customers remotely via company phone and laptop.
Key Responsibilities:
* Install, commission, and service all equipment.
* Implement key customer service contracts, ensuring both scheduled service work and machine breakdowns are handled professionally and that all conditions of Service Level Agreements are met.
* Document and submit all signed installation, service, and customer training paperwork in a timely manner.
* Follow up on any outstanding issues and deal with them appropriately.
* Manage personal timesheets, ensuring they accurately reflect activity codes and time spent for individual clients.
* Understand customers’ organisations, identify further sales opportunities, and promote service contracts.
* Participate in site surveys and site meetings.
Skills:
* Must have BTEC, NVQ Level 3, Advanced NVQ time-served apprenticeship AND/OR proven practical experience in mechanical and electrical engineering in industry.
* Good written and verbal communication skills, capable of interacting at all levels both internally and with customers.
* Strong organisational and time management skills, with the ability to prioritise personal workloads in line with business and customer expectations.
* Must have a customer service orientation and excellent interpersonal and communication skills as the position involves daily interaction with customers, colleagues, and third-party suppliers.
Work Conditions:
* Overtime and/or anti-social working hours will be required to meet project delivery deadlines.
* Overseas travel will be required.
* Training will be provided.
* Competitive salary - up to £50,000 OTE.
If you are a motivated Service Engineer with a strong work ethic and a willingness to travel, we would love to hear from you. Apply now to join a dynamic team and make a significant impact in various high-profile industries.
Yorkshire Coast Recruitment are a multi-disciplined recruitment, operating across the UK covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer