Service Desk Technician

Description:

Are you a problem solver by nature? Do you thrive in a dynamic, fast-paced environment? Are you passionate about providing top-notch customer service? If so, we have an exciting opportunity for you! We are currently seeking a highly motivated Service Desk Technician to join our busy team!

As a Service Desk Technician, you will answer incoming support calls and log issues and queries using a ticket system. You will also make sure to update users in a timely manner on outstanding issues. Additionally, you will handle moving and installing IT equipment, providing support for a range of devices across the site.

Hours of Work: Full Time, Permanent, Monday to Friday, 37.5 Hours per week (7.30am to 4pm)

Service Desk Technician Requirements:

Customer Service experience

Excellent communication skills – including telephone and face-to-face

MS Office, Windows Support, At least a basic understanding of AD, DNS, DHCP and 365

A desire to learn

Service Desk Technician Benefits:

Up to £30,000 per annum (depending on experience)

Opportunity to develop an IT career

Company events

On-site parking

Employee benefit and wellness platform

Pension scheme

Meet the Organisation: Who We Are and What We Do

The Hadleigh Timber group is one of the UK’s leading distributors of wood based panel products. Our hub depots and own vehicles enable us to consistently meet our customers demands for stock holding and next day delivery.

Ready to take your IT career to the next level? If you're fired up and ready to tackle the challenges of our Service Desk Technician role head-on, don't wait any longer – apply now