Details:
- Salary: £28,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London
- Date: 13 hours ago
Description:
Job Description
We are seeking a diligent and organised professional to provide first-line technical support within a dynamic IT environment. The successful candidate will play a key role in resolving user issues efficiently while maintaining high standards of customer service.
❖ Respond promptly to service requests and incidents via phone, email, or ticketing system
❖ Diagnose and resolve hardware, software, and network-related issues
❖ Escalate complex problems to appropriate technical teams when necessary
❖ Maintain accurate documentation of incidents and resolutions in the service management system
❖ Collaborate with colleagues to ensure continuous service improvement and knowledge sharing
❖ Assist with user account management and access permissions
❖ Participate in scheduled system maintenance and updates as required
❖ Adhere to organisational policies, including data security and confidentiality
❖ Provide clear and professional communication to users of varying technical ability
❖ Support the IT team in meeting service level agreements and performance targets
Requirements
The ideal candidate will possess a strong technical aptitude combined with excellent communication skills to effectively support end-users and resolve IT issues promptly. They should be highly organised, collaborative, and able to work efficiently within a team environment while managing multiple tasks.
❖ Proven experience in a service desk or IT support role
❖ Sound knowledge of Windows and Mac operating systems, along with common office software
❖ Familiarity with incident management and ticketing systems
❖ Strong problem-solving skills with the ability to diagnose and resolve technical issues remotely and on-site
❖ Excellent verbal and written communication skills, ensuring clear and professional interaction with users
❖ Ability to prioritise workload effectively and manage time efficiently
❖ A customer-focused approach with a commitment to delivering high-quality service
❖ Willingness to work flexibly, including occasional out-of-hours support if required
❖ Relevant IT certifications such as ITIL Foundation or CompTIA A+ are advantageous
❖ Eligibility to work in the UK without sponsorship
Benefits
We offer a comprehensive benefits package designed to support your professional development and well-being. Our inclusive and collaborative working environment ensures you are valued and empowered to contribute effectively.
❖ Competitive salary with annual performance reviews
❖ Generous annual leave entitlement plus bank holidays
❖ Pension scheme with employer contributions
❖ Access to ongoing training and development programmes
❖ Employee assistance programme and wellbeing support
❖ Season ticket loan for public transport
❖ Opportunities for career progression within a structured framework
❖ Inclusive and supportive workplace culture promoting work-life balance