Details:
- Salary: £26,000 - 31,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London
- Date: 2 weeks ago
Description:
We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly.
Client Details
Service Desk Analyst - London
Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community.
Description
Service Desk Analyst - London
Providing first / Second line support to internal and external users.
Diagnosing and resolving software and hardware incidents.
Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc.
Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management.
Participating in service improvement initiatives.
Ensuring accurate logging and resolution of tickets.
Assisting in the delivery of IT projects.
Supporting the roll-out of new applications.
Creating and maintaining service desk documentation.
Contributing to team meetings and sharing best practices.Profile
Service Desk Analyst - London
A successful Service Desk Analyst should have:
Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices.
Relevant educational qualifications in IT or related field
Excellent problem-solving skills
Knowledge of ITIL best practices
Ability to work effectively in a team
Strong communication and customer service skills
Familiarity with various operating systems and platformsJob Offer
Service Desk Analyst - London
This is a Fix term contract with for 12 months with full company benefits.
A competitive salary range of £26,000 - £31000 per year
Generous holiday allowance
Flexibility in working arrangements
Inclusive and supportive company culture
Opportunity to contribute meaningfully to the not-for-profit and charities sector
Pension scheme.We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and let's make a difference together