Details:
- Salary: £14.29 - 14.56 - Hour
- Location: Swindon Wiltshire
- Date: 2 months ago
Description:
Are you passionate about technology and love helping others? Are you looking for an opportunity to forge a career within IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you!
The role:
????1st Line Support ????Help Desk ????IT Support Technician ????IMMEDIATE START ????
????£14.29ph (Circa £ 26,000)
???? Swindon - on site 3 days per week (????NON - NEGOTIABLE ????)
⌚ 35 hours per week. (Temporary 6 months with the possibility to go Permanent)
Efficiently log IT incidents and service requests using our ticket system.
Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary.
Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls.
Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact.
Maintain excellent communication skills and a strong desire to assist others