Service Desk Advisor - 1st Line, Windows

Description:

Service Desk Advisor - 1st Line, Windows
£market rate (Inside IR35)
Hybrid/London ( 3 days onsite)

4 months

My client is seeking a 1st Line Service Desk Analyst to join a busy IT support function, providing technical assistance to end users across a fast-paced and business-critical environment.
Key Requirements:

Previous experience within an IT Service Desk, Helpdesk or End User Support position.
Strong customer service and communication skills with the ability to support both technical and non-technical users.
Experience troubleshooting Windows, Microsoft 365, user accounts, printers and mobile devices.
Confident managing incidents and service requests through a ticketing platform.
Ability to prioritise workloads and work effectively in a fast-paced environment.
Strong problem-solving skills with a proactive approach to issue resolution.
Experience working to SLAs and escalating complex issues where required.
Comfortable providing both remote and onsite user support on a shift pattern.
Collaborative approach and ability to work effectively across teams.
Nice to Have:

Experience within healthcare, regulated or business-critical environments.
Exposure to ITIL-based support processes.
Experience with ServiceNow or similar ITSM tools.
Knowledge of identity and access management processes.
Relevant IT certifications or technical qualifications.

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