Details:
- Salary: £39,560 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Cheltenham Gloucestershire
- Date: 4 days ago
Description:
We are seeking a dynamic and experienced Service Delivery Supervisor to ensure a compliant operation with full duty coverage and adherence with the various company policies and procedures. To act as first point of communication for the driving team.
* Service monitoring, detailing, traffic delays and road closure management.
* First Use Checks and Gate checks Audits
* CCTV downloads as required
* Complaint investigation
* Coach, support and advise drivers on a daily basis
* Efficient forward allocation of driving work within the European, Domestic and / or Mixed Rules
* Efficient forward allocation of vehicles to meet the seating capacities within the contract requirements ensuring efficient use of all vehicles
* Ensure daily coverage of all operations, including the day-to-day operational needs
* Ensure compliance with all appropriate driving regulations, both Domestic, European and / or Mixed Rules at all times
* Keep accurate records of the Duty Allocation System (DAS)
* Work in collaboration with the engineering team to liaise and collaborate with breakdown and RTCs and VOR’s
* Use tracking equipment to ensure service delivery is running accurately and efficiently
* Lost mileage reconciliation and EPM recording as necessary
* On-call coverage
* Out-of-hours social media / app posts to report operational updates
* Driving coverage if necessary
Working hours:
45 hours per week working 5 days covering Sunday - Saturday
Essential experience
Able to communicate with colleagues at all levels in a polite, swift and efficient manner
Good team and interpersonal skills
A highly organised individual with a proactive and positive attitude to work
A willingness to learn and work flexibly to the needs of the business
Enthusiastic, conscientious and hardworking
Excellent verbal and written communication skills
Able to remain calm under pressure
PCV licence - this is a must
Please only apply if you have the relevant experience for this position. If you do not have the relevant experience your application will be automatically rejected