Service Delivery Resource Manager

Description:

Service Delivery & Resource Manager – Utilities / Electricity Distribution

Jersey

Overview:

We are seeking an experienced operational leader to join our Energy Division as a Service Delivery & Resource Manager, leading workforce planning and operational resource coordination across our electricity distribution and utility services network.

This is a key leadership opportunity within a critical infrastructure environment, responsible for ensuring the effective deployment of operational teams supporting construction, metering, maintenance, network operations and customer service delivery across Jersey’s electricity distribution network.

You will play a central role in supporting the delivery of essential utility services across a network that includes substations, distribution infrastructure, underground cable systems and more than 55,000 service and metering points.

We are looking for a highly organised and commercially aware manager with strong experience in utilities operations, field workforce planning, operational service delivery or infrastructure resource management.

What You’ll Be Responsible For

Leading the Service Delivery Resource team to ensure efficient workforce planning and operational scheduling
Managing resource allocation across construction, metering, maintenance and operational delivery teams
Supporting electricity distribution and utility operations through effective deployment of field-based personnel
Forecasting workforce demand and supporting long-term operational planning
Driving performance improvements through KPI analysis, reporting and process optimisation
Collaborating with Construction, Planning, Metering and Network Operations teams to support business priorities
Leading team performance, development, training and continuous improvement initiatives
Ensuring compliance with HS&E standards, utility regulations and operational procedures
Supporting operational excellence and high levels of customer service across all service delivery activities
What We’re Looking For

We welcome applications from candidates with experience in:

Utilities operations
Electricity distribution
Energy infrastructure
Operational resource planning
Workforce scheduling
Field service operations
Infrastructure delivery
Network operations
Construction operations
Engineering service delivery
You will ideally have:
Experience managing operational or field-based teams within utilities, infrastructure, engineering or energy sectors
Strong leadership and workforce planning capability
Excellent organisational and stakeholder management skills
Experience coordinating resources across multiple operational projects
Strong analytical and problem-solving ability
Knowledge of utility operations, electrical distribution or infrastructure delivery environments
IOSH Managing Safely or similar HS&E training
PRINCE2 or project management training (desirable)
Utility operational authorisations (desirable)
Why Join?

This is an opportunity to take on a visible leadership role within a highly respected utility business delivering critical infrastructure services across Jersey.

In return, we offer:

Competitive salary and pension package

Private medical insurance

Discounted electricity rates

EV and sustainable travel subsidies

Gym membership support

Employee wellbeing initiatives

Career development and training opportunities

Excellent work-life balance in a unique island environment

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included