Details:
- Salary: £45,000 - 50,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: City of London London
- Date: 3 weeks ago
Description:
Service Delivery Manager
(Recruitment SoW Specialist)
London Office 3 days + 2 days from home
£45,000 - £50,000 Basic Salary + 20% Bonus + Benefits
Your new company:
You'll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in today's leading organisations. Leveraging our extensive expertise and worldwide connections, we specialise in securing top-tier professionals, and placing them precisely where they are needed most.
Why are we hiring?
We are growing an exciting area of our staffing business, offering an innovative staffing solution to our clients. Due to recent success we are growing our Project Services team and are looking for a Service Delivery Manager (SDM) to support us with our increasing client base. SThree Project Services provides flexible delivery options that enable our clients to maximise their project budgets and deliver digital transformation portfolios at pace.
** Please Note **
This is NOT a Project Manager opportunity, nor is it an IT Service Delivery Manager vacancy - We are hiring for a "Recruitment Service Delivery Manager". We need someone who understands the recruitment industry (SoW, MSP solutions). This is high touch point, strategic, highly process driven type opportunity. If you have not worked as a recruitment SDM unfortunately you will not be considered for this opportunity.
This role goes beyond the typical responsibilities of a traditional recruitment and talent acquisition vacancy - it's focusing instead on the heart of our recruitment process and service delivery offerings to our clients.
Why This Role Matters To SThree:
Key Client Contact - You'll be the linchpin in our client relationships, managing on-boarding, Statements of Work (SoW), and navigating through risks and issues. Your ability to ensure smooth transitions and maintain client confidence is crucial.
Reporting On Progress - Mastery in tracking and reporting on the progress of interim projects against SoWs is vital. We rely on your insights to understand interim performance, address potential risks, and align with client expectations.
Collaboration with Recruitment Consultants - Your role is central to linking our recruitment consultants with our strategic goals, facilitating service progression, contract management, and fostering strong client relationships.
Governance - With a keen eye for detail, you'll manage risk and issue logs, account planning, and escalations, ensuring governance and continuous improvement in our service delivery.
This role is designed for those who excel in managing complex recruitment ecosystems, prioritising client satisfaction, and driving operational excellence. It's an opportunity to shape the future of recruitment, making a significant impact on our clients and candidates alike.
If you demonstrate on your CV and highlight that you have held the job title as a service delivery manager for a recruitment agency ideally within the STEM recruitment sector, I can guarantee you an interview with me!
Who will you be working for?
As a Service Delivery Manager, you would be responsible for a number of private and public sector clients, ensuring that the PS services being delivered are done to time and quality; engaging our expert interims and associates to ensure risks and issues are measured and managed.
You will be a key player in shaping and growing our presence within your account portfolio; being the commercial expert, providing insight to customers, introducing PS&S services to their business, and working closely with our expert recruitment consultants across the SThree brands to make every account as successful as possible.
What you will get in return:
Here at SThree we promote a very healthy hybrid working environment and an opportunity to carve out your own career path with a clear development plan. Plenty of incentives to aim for, with trips to destinations all over the world for our top performers, Exclusive Director Lunch Clubs, plus various individual and team rewards on a regular basis. A selection of other benefits include:
Company Share Scheme
Global opportunities in 33 locations (from Chicago to Japan)
Clear progression plan (Velocity Programme)
28 days holiday + bank holidays + annual leave purchase scheme
Industry leading maternity and paternity leave
Private medical cover and optional dental cover ...... and many more!
PLEASE NOTE YOU ARE APPLYING DIRECTLY TO ME - THIS IS NOT A REC2REC ADVERT!
Interested in finding out more - reach out to me directly for an immediate interview.
What we stand for..
We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected.
If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help