Details:
- Salary: £40,000 - 46,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Caerphilly Caerphilly County Borough
- Date: 1 week ago
Description:
IT Service Delivery Manager
Location: Nr Cardiff (Hybrid)
Salary: £46,000 + Bonus + Benefits
The Opportunity
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer‑facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.
What You’ll Do
* Lead service onboarding and go‑live activities
* Manage day‑to‑day service delivery across multiple accounts
* Produce and present monthly service performance reports
* Maintain service documentation, registers, and action plans
* Manage change requests and ensure process compliance
* Identify and implement service improvements
* Work closely with technical, solutions, and sales teams
* Support customer meetings, service reviews, and account development
What You’ll Bring
Essential:
* Experience in Service Delivery Management
* Strong background in IT & communications managed services
* Excellent customer‑facing and relationship‑building skills
* Confident with Excel, PowerPoint, Visio, Power BI and Word
* ITSM experience
* Security Cleared or willing to obtain clearance
Desirable:
* ITIL Foundation (v3 or v4)
* Experience in SIAM environments
* Process design and improvement skills
Who You Are
* Customer‑focused, proactive, and solutions‑driven
* Strong communicator who can simplify technical information
* Calm under pressure and able to juggle multiple accounts
* Analytical, organised, and committed to continual improvement
* Professional, confident, and effective in client‑facing situations
You’ll join a forward‑thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved