Service Delivery Manager

Description:

Yolk Recruitment Ltd are working with one of Europe's leading Aerospace & Defence companies for the recruitment of a Service Delivery Manager to join their office in Newport. There is a need for 3 separate SDM's

Service Delivery Manager - Contract - 12 Months - Existing SC Clearance - £400 a day - Inside IR35

Overview of the role:

The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships.

Responsibilities:

The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate good interpersonal and communication skills as they will have to work with a range of internal and external stakeholders.

The correct person will have/be required to:

Act as a primary customer contact and point of escalation
Produce monthly, quarterly and annual reports for internal and external use
Oversee and manage Service Levels (SLAs & KPIs)
Work across multiple projects with changing priorities
Undertake financial responsibility for allocated contracts
Management of Incident/Problem/Change Management Processes

Skillset & Experience

Essential Skills

Experienced Service Delivery Manager with a knowledge of ITIL
Bachelor's degree or equivalent experience
Relationship management and interpersonal skills
Communication, influencing and negotiating skills
Experience of Managed Support Services
Presentation and report writing skills
Problem solving and decision making