Details:
- Salary: £25,000 - 26,500 - Annum
- Location: Haverhill Suffolk
- Date: 2 weeks ago
Description:
A client of ours in the Haverhill area are recruiting a Service Delivery Coordinator to join their team. This is a full-time maternity cover position for 9 months paying £25,000 - £26,500 per annum depending on experience.
Working hours are 37.5/week on a rota covering Monday to Friday 7.30am-5pm & one weekend in five Saturday 8am-8pm/Sunday 9am-6pm. Weekend working is home based.
Key Duties include but are not limited to:
Ensure break fix calls received are acknowledged and processed accurately and efficiently.
Schedule calls for engineers.
Keep customers updated via phone and email with the status of requirement.
Communicate with customers at store, head office and helpdesk level to assist in resolving breakdown incidents in order to limit customer downtime, by diagnosing and remotely fixing where possible.
Prepare internal management/customer information and service level reports in a timely manner.
Ensure that email inboxes are monitored and actioned in a timely manner.
Assist engineers & subcontractors to test customer systems in order to resolve outstanding incidents.
Prepare Quotes/ Sales orders for chargeable equipment.
Raise Purchase orders for Sub Contractors where necessary.
Skills and Experience required to be considered for this Service Delivery Coordinator position:
Excellent communication skills.
Experience within a customer service and administration role essential.
Highly organised.
Strong sense of initiative and ownership.
Professional approach.
Ability to build good relationships.
Proficient within MS Office especially in Word and Excel.
If you feel like you meet the above criteria & would like to be considered for this Service Delivery Coordinator position, please apply with your CV and contact Laura at Prime Appointments for a confidential chat. #officejobs