Details:
- Salary: £28,000 - 32,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Redditch
- Date: 1 day ago
Description:
Service Coordinator
Redditch
Up to £32k DOE
We are recruiting for a Service Coordinator to join a fast-growing business operating within the engineering and technical services sector. This is an excellent opportunity to join a dynamic organisation where you'll play a key role in supporting field engineers, coordinating service delivery, and ensuring a first-class customer experience.
As Service Coordinator, you will be responsible for the day-to-day planning and coordination of engineering services, including installations, breakdowns, planned maintenance, and off-hires. Working closely with engineers, customers, subcontractors, and internal teams, you will ensure operations run smoothly and efficiently.
Responsibilities
Coordinate engineer schedules and allocate resources effectively
Manage reactive breakdowns, service requests, and planned maintenance activities
Liaise with customers, engineers, subcontractors, and suppliers
Support operational planning to maximise engineer utilisation
Maintain accurate service records and operational documentation
Manage compliance administration, training records, and certification tracking
Support supplier and subcontractor onboarding processes
Assist with continuous improvement initiatives and process development
Deliver excellent customer service and communication throughout the service lifecycle
To be considered you will have/be:
Previous experience in a coordination, scheduling, administration, or customer service role
Experience within engineering, HVAC, plant hire, logistics, facilities management, or construction is desirable
Excellent organisational and time management skills
Strong communication skills with a customer-focused approach
Ability to prioritise multiple tasks in a fast-paced environment
Apply now to find out more.
This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.
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