Service Coordinator

Description:

Salary: £29,705.20 per annum, plus 15% annual employee bonus scheme, 3% annual salary review & Veolia benefits

Hours: Monday to Friday, 40 hours per week

Location: Cardiff, CF15 7QT

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.
With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

25 days of annual leave
Access to our company pension scheme
Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
Discounts on everything from groceries to well known retailers
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
One paid days leave every year to volunteer and support your community
Ongoing training and development opportunities, allowing you to reach your full potentialWhat you'll be doing;

Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
Completing debriefs with front line staff and reporting necessary actions or updates as required
Face-to-face engagement with drivers, supporting them to address any issues on route
Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)
What we're looking for;

Essential

Able to demonstrate an understanding of transport compliance and WTD
Good communication skills communicating with people of all levels including drivers, frontline employees and customers
Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance
Experienced IT Skills, and the ability to adapt to Google operating systems
Desirable

Previous experience operating within a similar industry; waste/transport/logistics
What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive