Service Coordinator

Description:

Service Coordinator 

Nottingham

£26,250

Monday - Friday

08:00 - 17:00

Site Based

25 days holiday + Bank Holidays

Main Purpose of a Service Coordinator-

Our client is looking for a Service Coordinator to be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients

Reporting to the FM Administration Lead, to work as part of the Contract Management Team, carrying out the duties below.

Duties and Responsibilities of a Service Coordinator-

· Working within the existing team, to support our midlands service region.

· Planning & booking-in of Planned Preventative Maintenances (PPM) visits.

· Coordinating response to Emergency Callouts.

· Scheduling & organising Reactive Remedial Works.

· Actioning all Customer queries and requests in a timely manner, escalating as required.

· Liaising efficiently with Customers, Service Engineers, and the wider team.

· Raising & processing supplier & subcontractor purchase orders.

· Developing and maintaining knowledge of all relevant IT systems.

· General office administration duties, as required by the business.

· Ensuring adherence to all Company Policies & Procedures.

Skills and Knowledge for a Successful Service Coordinator

IT Knowledge – MS Office and CAFM Systems (Maximo)
Facilities Management experience
Experience of working in financial performance penalties
Strong organisation skills and a high attention to detail
General knowledge of Intranet services
Happy to work as part of a team or under own initiative.
Good communication skills.
If this role as a Service Coordinator is of interest to you, please apply or for more information, call the office on (phone number removed) and ask for Fin. You can also email on (url removed)