Service Coordinator

Description:

ABOUT THE ROLE

Woodley Equipment Company Ltd, a market leading supplier of specialist laboratory equipment, diagnostic and critical care products to the veterinary industry worldwide, has an exciting opportunity for a Service Coordinator.

Reporting directly to the Service Manager, the role will ideally suit someone who has relevant previous experience and is looking to join a growing business that can offer job stability and development.

Working in our Service Department, you will provide support to a dedicated and busy in-house service team that undertakes preventative maintenance and repairs to our customers analysers and our own rental analysers.

Your duties will include liaising with customers and couriers to arrange collection and return of equipment for repair or on-loan; ensuring that all service agreement records within our customer database are accurate; administer and develop the service agreements renewal process. You will act as first point of contact for customers wanting to arrange a service, repair or asking for a progress update. You will also ensure that all rental equipment is serviced as appropriate.

This role requires applicants to be able to handle a high and varied workload with efficiency and accuracy, both over the phone and via e-mail. You must be highly organised and be able to work in a busy environment.

KEY RESPONSIBILITIES

* Creating work tickets for all repairs and service activity planned, ensuring the ticket is updated as the equipment arrives and progresses through the service department until the eventual return to the customer.

* Scheduling annual service of customers equipment from creating the work ticket, liaising with the customer, arranging collection of the equipment, providing loan equipment if required, maintaining updates on progress by service engineers to arranging return of equipment to customer and collection of loan equipment supplied to ensuring all paperwork and invoicing are completed correctly

* Managing our loan and rental analyser programmes, ensuring their location and status is known at all times.

* Working closely with the service engineers and assistant service manager to ensure smooth operation of the service department.

* Day to day administration for the service department

* Maintaining information on the company’s customer relationship database

* Generating delivery notes and invoices for service work undertaken in Sage 200

* Assisting customers with a variety of questions relating to products, orders and costs

KEY SKILLS

* Excellent customer service and communication skills

* Good interpersonal skills

* Excellent organisational skills

* Process driven

* An eye for detail, and good numerical ability

* Able to be flexible and readjust plans, able to prioritise work

* Excellent IT skills – you must be confident using MS Office applications and be able to learn to use our bespoke customer relationship database and invoicing software.

THE PERSON

You must have experience in a similar service department/administration/customer service role.

It is essential that you are capable and confident on computers and able to use MS Office applications, using Excel frequently, Sage accounts and the company customer relationship database with excellent attention to detail.

You must have the capacity to work with colleagues at all levels, as part of a team and on your own initiative whilst maintaining a team approach. Full training will be provided for the successful candidate. In addition to a competitive salary, we offer the following benefits:

* 22 days annual leave, increases to 25 after 5 years of service

* free onsite parking

* eye care vouchers

* company sick pay

* paid medical appointments

* workplace pension

* company social events

* general office dress / smart casual

* employee discount scheme

* length of service recognition

If you wish to apply, please submit your CV