Service Coordinator

Description:

We are looking for a Service Co-ordinator to provide administrative and operational support to the Service division by scheduling and co-ordinating planned preventative maintenance (PPM) and reactive/remedial service calls in line with customer and contract requirements.

The role is responsible for maintaining effective communication between customers, engineers, the Service team and other stakeholders, ensuring appointments, resources and equipment are co-ordinated efficiently and customers are kept informed throughout the process. The role involves:
Arrange and confirm planned maintenance visits, service appointments and reactive callouts with customers
Manage field service engineers' diaries, allocating work effectively according to priority, skills and availability
Provide customers with clear appointment details and accurate estimated arrival times
Coordinate specialist equipment, materials, subcontractors and other resources required for each visit
Monitor scheduled activity and communicate any changes, delays or issues promptly
Respond to customer queries by telephone, email and customer portals, taking ownership through to resolution
Maintain accurate service records, appointments and customer information across multiple systems
Work collaboratively with Service Managers, engineers and colleagues across Planning, Engineering, Design, Finance and Operations Key experience / Qualifications:
A genuine commitment to putting customers first and delivering excellent service
Strong organisation, diary management and scheduling skills.
Excellent attention to detail and confidence working across multiple systems
Clear, professional communication and strong relationship-building skills
A calm, adaptable approach when priorities change or urgent requirements arise
A proactive problem-solving mindset, with the confidence to take ownership and follow issues through
The ability to thrive in a busy, collaborative service environment
Strong Microsoft Office skills, Word, Excel and PowerPoint Skills and Capabilities:
Strong organisation skills with the ability to manage multiple priorities and complex workloads
Excellent verbal and written communication skills for client presentations, team collaboration, and able to build strong relationships with clients and teams
Ability to manage multiple projects, prioritise tasks, and meet deadlines
Have the desire to learn and continually improve your knowledge
Collaborative Team player who performs well under pressure in a fast-paced environment
Proactive approach to sales opportunities We will offer the following package:
Monday - Friday, 8.30am - 5.00pm - flexibility required (Permanent)
Competitive Salary based on Skills and Experience
Salary Sacrifice Pension Scheme, Group Earnings Scheme, Holiday Buy Scheme, Life and Accident Insurance, Medical Cash Plan, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Medicash Discounts and Employee Assistance Program
Opportunities for career development and progression
Ongoing training and professional support
A collaborative and safety-focused working environment