Service Coordinator

Description:

Service Coordinator- Dundee (Hybrid)

The Role

You will be responsible for coordinating the delivery team, providing clear direction, day-to-day support, and first-line guidance. Working closely with customers, internal departments, and external partners, you will ensure that product orders are planned, scheduled, dispatched, and invoiced in line with contractual requirements.

Responsibilities

* Support the Operations Manager in the successful, on-time delivery of product contracts.

* Support Contract Delivery team, providing day-to-day oversight and direction.

* Provide first-line guidance, support, and escalation management for direct reports.

* Deliver a consistently professional service to all customers, both internal and external.

* Support forecasting activities and contract scheduling for product orders.

* Work collaboratively with customers and internal teams to ensure contractual and business objectives are met.

* Control and submit all contractual documentation in line with company and customer requirements.

* Coordinate contracts and orders in accordance with contractual obligations.

* Communicate effectively with customers and internal departments to ensure clarity and alignment throughout the contract lifecycle.

* Attend and contribute to production, handover, customer kick-off, and customer update meetings as required.

* Manage and maintain control of customer delivery dates and the forward order book within EFACS.

* Control dispatch and invoicing activities to ensure accuracy and timeliness.

* Support the delivery of export contracts, including liaison with freight forwarders and the preparation of export documentation.

Requirements

* At least 2 years’ experience in a commercial project delivery environment.

* Experience of engaging with customers in a pressured environment.

* Computer literate and experience with MS Office, Excel.

Permanent & Full-time

Salary- circa £30K

Hybrid