Details:
- Salary: £27,000 - 28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: B33 Tile Cross City and Borough of Birmingham
- Date: 6 days ago
Description:
Service Coordinator – Birmingham
Location: Birmingham, B33
Salary: £28,000 per annum
Hours: Monday–Friday, 08:00–17:00
Contract: Full-time, Permanent
Working Arrangement: Fully Office-Based
We are currently recruiting for a Service Coordinator to join a growing service operation based in Garrett’s Green, Birmingham.
This is a fast-paced and varied role where you will be responsible for coordinating engineers, managing workloads and handling a high volume of customer calls and enquiries. The role would suit someone who thrives in a busy environment and can think quickly while managing multiple priorities.
The Role
* Coordinate and manage workloads for 5–6 engineers at any one time
* Schedule and allocate service work efficiently
* Handle a high volume of incoming and outgoing phone calls
* Liaise with engineers, customers and internal teams
* Manage customer enquiries and service requests
* Update internal systems and maintain accurate records
* Prioritise workloads to ensure deadlines and service requirements are met
* Provide general administrative support to the wider service team
About You
We are looking for someone with previous experience in a Service Coordinator, Service Administrator, Scheduler, Planner or similar coordination role.
You will ideally have:
* Experience working in a fast-paced office environment
* Strong organisation and multitasking skills
* Excellent communication and customer service skills
* The ability to coordinate multiple engineers/workloads
* Confidence handling a high volume of telephone calls
* Good attention to detail and accuracy
* A proactive approach and ability to think on your feet
* Good IT and Microsoft Office skills
Previous experience within social housing, property maintenance, facilities management or a field-service environment would be advantageous, but is not essential.
What's on Offer?
* £28,000 basic salary
* Full-time, permanent position
* Monday–Friday, 08:00–17:00
* Stable, long-term opportunity
* Supportive working environment
* Training and development opportunities
* Career progression within a growing business
Please note: This is a 100% office-based position in Garrett’s Green, Birmingham. There is no hybrid or work-from-home option available.
If you have the coordination experience and enjoy working in a busy, fast-moving environment, apply today with your latest CV