Service Controller

Description:

Service Controller - Up to £30,000 + Bonus & Progression in Nottingham

Growing forklift business | Career progression | Full training provided

We are recruiting for a Service Controller to join a well-established forklift company in Nottingham. This is a fantastic opportunity for an organised and proactive individual to join a busy service team, coordinating engineers, customers and service requirements while developing a long-term career within the forklift industry.

As a Service Controller, you'll play a key role in keeping the service department running efficiently, ensuring engineers are scheduled effectively, breakdowns are dealt with promptly and customers receive a high level of service.

Why apply / What's in it for you?

You'll enjoy:

Salary of up to £30,000 per annum
Bonus incentives
Genuine career progression within the service department
Full training on forklift equipment and service processes
Supportive, team-focused working environment
Opportunity to build a long-term career within the forklift industry

Key Responsibilities

As a Service Controller, you'll be responsible for coordinating the day-to-day service operation and supporting both engineers and customers.

Coordinating engineer schedules for planned maintenance, servicing and breakdowns
Liaising with customers and engineers to ensure jobs are completed efficiently
Managing forklift breakdowns, repairs and urgent service requests
Monitoring job progress and keeping customers updated
Allocating work to engineers based on location, skills and availability
Maintaining accurate service records, job sheets and system updates
Arranging parts and liaising with suppliers where required
Supporting with customer enquiries and general service administration
Assisting with invoicing and ensuring completed jobs are processed correctly
Building strong working relationships with customers and engineers

What we're looking for

To succeed as a Service Controller, you'll ideally have:

Previous experience within forklifts, plant, powered access, HGV, agricultural machinery, vehicle servicing or a similar engineering environment
Strong organisational skills and the ability to manage multiple jobs at once
Confident communication skills when dealing with customers and engineers
A proactive approach and excellent attention to detail
The ability to work effectively in a busy service environment
A willingness to learn and develop your knowledge of forklift equipmentIf you're an ambitious Service Controller looking for your next move in Nottingham, and you want to build a long-term career with an established forklift company, we'd love to hear from you. Apply now and take the next step in your service career.

Job Number │ 49000 | INDPLANT
Location │ Nottingham
Role │ Service Controller

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy