Details:
- Salary: £24,000 - 28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Peterborough Cambridgeshire
- Date: 2 weeks ago
Description:
An exciting opportunity for a Service Advisor has arisen to join the UK’s leading manufacturer and supplier of industrial vehicles. Our client is a progressive expanding company focused on providing modern solutions for our customers and they are seeking a likeminded individual to join and grow with them into the future.
This is a full-time permanent role. Salary £24,000 - £28,000 23 days holiday plus bank holidays, onsite parking, and a company profit share bonus scheme (minimum 1-year service to qualify)
The typical day for a service advisor would be varied from quoting repairs and reviewing engineer’s reports, to scheduling site visits for engineers and discussing ongoing works with customers.
The advisor role will act as the communication link between the field engineers and the customers.
Key Responsibilities:
* Quoting on repair work
* Advise on estimated costs of repairs and work to be undertaken.
* Liaising with customer.
* Discussing work progress with the service engineers
* Helping with the maintaining stock levels in service van for engineers
* Working both independently & in teams when workload requires
* Communicating with engineers to assist the team with technical advice and guidance.
* Ensure customers are aware of service and repair work required to their vehicles in a professional manner.
* Sell additional products as appropriate to customers’ needs.
* Advise on timescales and collection arrangements.
* Produce job cards on in-house computer system.
* Update customer and vehicle records.
* Document all warranty work in accordance with manufacturer policy.
* Preparation and completion of invoices
Key Skills
* A minimum of 5 years’ experience a similar role (would suit someone with vehicle knowledge from a Car/HGV or LGV background).
* Excellent Microsoft Office skills
* Clean driving licence
* Ability to work under your own initiative to solve problems.
* Happy to work independently and in a team.
* Well organised individual with excellent time management
* Willing to learn and progress with the company