Service Advisor – Automotive

Description:

Service Advisor – Automotive
Location: Woking, Surrey
Salary: £34,000–£40,000 per year, depending on experience and ability
Hours: Full Time | Monday to Friday
Weekends: No weekend working

The Opportunity
Starfyn Recruitment is currently recruiting for an experienced or aspiring Service Advisor to join a successful, long-established independent automotive business based in Woking, Surrey.
This is a fantastic opportunity to join a friendly and professional team that has built an excellent local reputation for high-quality workmanship, honest advice, and outstanding customer service.

The business has recently invested significantly in its premises, workshop equipment, and diagnostic technology and is looking for someone who wants to become an important part of the team and build a long-term career within the Motor Trade.
As a Service Advisor, you'll act as the crucial link between customers and the workshop, ensuring customers receive a friendly, professional, and efficient service from their initial enquiry through to collecting their vehicle.

The Role
No two days will be the same. Your responsibilities will include:

Welcoming customers into the business and providing excellent customer service
Booking vehicles into the workshop
Discussing vehicle concerns and requirements with customers
Managing the workshop diary
Preparing accurate estimates for servicing and repairs
Contacting customers to discuss work and obtain authorisation
Keeping customers updated on the progress of their vehicle
Liaising closely with Vehicle Technicians and Workshop Management
Ordering required parts
Monitoring workshop workflow and helping ensure work progresses efficiently
Preparing invoices and processing customer payments
Arranging and managing loan vehicles
Assisting with warranty claims
Processing returned parts
Preparing future workshop schedules
Identifying future vehicle maintenance requirements
Maintaining accurate customer and vehicle recordsThe workshop undertakes a broad range of work including servicing, mechanical repairs, diagnostics, electrical repairs, air conditioning, hybrid and EV servicing, and MOT preparation and repairs.

We're looking for someone who is:

Friendly, professional, and confident dealing with customers
An excellent communicator
Highly organised with strong attention to detail
Comfortable working within a busy automotive environment
Calm and professional under pressure
Able to prioritise their workload effectively
Confident using computer systems
Reliable, honest, and trustworthy
A strong team player
Positive and willing to learn
Comfortable solving problems and taking responsibility
Passionate about delivering excellent customer servicePrevious Motor Trade experience is preferred but isn't essential.
We would also be interested in speaking with candidates from strong customer-focused backgrounds such as recruitment, hospitality, retail management, or other fast-paced service environments who are looking to establish a career within the automotive industry.

Training & Development
Full training and ongoing support will be provided, including:

Garage management software
Workshop procedures and processes
Customer communication
Estimating
Workshop workflow
Parts ordering
Warranty procedures
Internal systems and processesThe business is looking for someone who wants more than their next job – they want someone who can develop with the company and become a long-term member of the team.

Salary & Benefits
£34,000–£40,000 per year, depending on experience and ability
Monday to Friday
No weekend working
21 days annual leave plus bank holidays
Company pension
Company sick pay scheme
Modern working environment
Excellent training and development
Annual salary review
Long-term career progressionIf you're an experienced Service Advisor looking for your next opportunity, or you have excellent customer service experience and are interested in building a career within the Motor Trade, we'd love to hear from you.

Apply today or contact Starfyn Recruitment on (phone number removed) for a confidential conversation about the position