Details:
- Salary: £35,000 - 39,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Hillingdon Greater London
- Date: 2 weeks ago
Description:
NEW SERVICE ADVISOR JOB
Heathrow, West London
Salary: 35k basic + 4k bonus + benefits
We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team.
Ideally you will have some service / aftersales experience and a full UK DL.
Responsibilities of the Service Advisor / Aftersales Advisor :
* Deal with customer needs face-to-face and over the phone with a professional and friendly approach
* Work in Progress (WIP) control for the workshop
* MOT and service scheduling
* Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
* Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
* To promote additional workshop services/repairs where applicable
* To identify and add parts to WIPs
* Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
* To ensure parts are ordered/requisitioned once relevant authority is received
* Inform customer of outstanding campaigns and arrange for work to be completed
* To ensure customer reception area is maintained to a high professional standard at all times
* To order/ arrange sub-contract work
* To assist and develop parts sales with the objective of meeting relevant targets
* To cost completed work and raise invoices
* To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
* Build rapport with all staff and customers
* To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
* To maintain invoice filing in an accurate, timely and efficient manner
* To ensure up to date knowledge and training on all franchise requirements
* To undertake such other tasks as may reasonably be required
* To enhance the image and reputation of the company whilst supporting its commercial interests
* To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The hours for the Service Advisor / Aftersales Advisor role are based on a 45 hour working week.
To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime