Service Advisor

Description:

Service Advisor
Location: Bodmin
Salary: £29,000 Basic Salary + Bonus
Hours: Monday to Friday 8:30am - 5:00pm | Very Occasional Saturday Morning Work
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded and you can enjoy a great work-life balance?

This is an excellent opportunity for an experienced Service Advisor to join a busy and professional aftersales team. With Monday to Friday hours and only very occasional weekend work, this role offers a fantastic balance alongside the opportunity to earn bonus and develop your career. If you thrive in a customer-focused environment and enjoy working within a fast-paced service department, this could be the ideal next step.

What's In It For You?
- £29,000 Basic Salary + Bonus
- Monday to Friday Hours
- Strong earning potential through upselling opportunities
- Supportive team environment
- Long-term stability and career progression opportunities

The Role
As a Service Advisor / Automotive Service Advisor, you'll be responsible for delivering exceptional customer service and ensuring the smooth running of the service department.
Responsibilities include:
- Managing service bookings and diary planning
- Ensuring efficient workshop loading and utilisation
- Meeting and greeting customers and identifying their service requirements
- Keeping customers updated throughout the repair process
- Handling customer queries and resolving complaints professionally
- Promoting and upselling additional products and services where appropriate
- Liaising with technicians and other departments to ensure excellent customer satisfaction

About You
- Previous experience as a Service Advisor / Automotive Service Advisor / Aftersales Advisor is essential
- Experience using Kerridge, 1Link, Pinnacle or similar DMS systems
- Strong customer service and communication skills
- Confident in upselling and achieving bonus targets
- Professional, presentable and customer-focused approach
- Ability to thrive in a busy and fast-paced service department
- Full UK Driving Licence required

Apply Today
This is a fantastic opportunity to join a business that values customer service, offers a healthy work-life balance and provides long-term career stability.
If you're an experienced Service Advisor looking for your next challenge in Bodmin, we'd love to hear from you. Contact Kieran @ Auto Skills for more information on this Service Advisor Vacancy