Service Advisor

Description:

Service Advisor

Salary: £30,300 per annum + quarterly bonus

Hours:

* Monday to Friday: 8:00am – 5:00pm

* Alternate Saturdays: 8:00am – 12:00pm

Holiday Entitlement:

* 25 days annual leave plus Bank Holidays

The Role

We are looking for a professional and organised Service Advisor to join a busy service department. This is a customer-facing position where you will act as the key point of contact between customers and the workshop team, ensuring a smooth and efficient service experience from booking through to completion.

Key Responsibilities

* Booking vehicles into the workshop and scheduling service appointments

* Raising and processing job cards accurately

* Updating customers on vehicle progress and repair status

* Handling customer enquiries both over the phone and in person

* Producing invoices and ensuring all documentation is completed correctly

* Assisting with payroll/wages administration where required

* Providing excellent customer service at all times

* Liaising with technicians and workshop staff to ensure work is completed efficiently

* Maintaining accurate records using internal computer systems

About You

The ideal candidate will have previous experience within an automotive, commercial vehicle, or similar service environment and be confident managing a variety of administrative and customer service tasks.

Essential Skills & Experience

* Previous experience in a Service Advisor, Service Administrator, or similar role

* Strong customer service and communication skills

* Confident and professional telephone manner

* Good computer literacy and administration skills

* Experience with invoicing and job card processing

* Ability to work efficiently in a fast-paced environment

* Well organised with strong attention to detail

If you are a customer-focused individual with strong administration skills and experience within the automotive industry, we'd love to hear from you