Details:
- Salary: £28,050 - 31,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Oxford
- Date: 3 days ago
Description:
We are currently seeking a skilled and experienced Service Advisor to join our client's reputable franchise-approved commercial vehicle dealer group in Oxford. This is a fantastic opportunity for a dedicated professional to enhance their career within a well-established and award-winning business.
Benefits of the Service Advisor:
Competitive basic salary of £28,050 per annum
Performance-related bonus with on-target earnings of approximately £31,000 per year
23 days’ annual leave plus 8 bank holidays
Workplace pension scheme
Access to numerous high street and retailer discounts
Regular staff recognition rewards
Wellness and health programmes
Opportunities for technical training and professional development
Long-term career advancement prospects in a multi-award-winning organisationDuties of the Service Advisor:
Providing exceptional customer service and ensuring customer satisfaction
Managing workshop loading and scheduling to optimise workflow
Keeping customers informed of vehicle progress proactively
Booking in vehicles with flexibility to suit customer and workshop needs
Identifying customer requirements and producing accurate, fully inclusive cost estimates
Preparing detailed job cards, invoices, and estimates
Explaining work carried out and identifying additional sales opportunities
Generating warranty job cards in accordance with manufacturer policies
Recording all work accurately and categorising repairs (retail, warranty, internal, non-chargeable)
Liaising with the Parts Department to ensure parts availability
Maintaining up-to-date knowledge of warranty procedures and liaising with vehicle manufacturers as required
Ensuring high standards of customer communication throughoutRequirements of the Service Advisor:
Proven experience as a Vehicle Service Advisor or similar role within the automotive industry
Strong organisational and IT skills; experience with Kerridge/Keyloop preferred
Excellent communication skills with a customer-focused approach
Ability to deliver exemplary customer service and maximise sales opportunities
A UK driving licence with minimal points
Knowledge of warranty procedures and, ideally, commercial vehicle experience (advantageous but not essential)This role offers a competitive salary, excellent benefits, and the opportunity to develop your career within a respected, award-winning company. If you meet the above criteria and are eager to take the next step as a Vehicle Service Advisor, we want to hear from you.
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Oxford and Oxfordshire, today to discover more about this fantastic opportunity.
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,700 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs