Service Advisor

Description:

We are recruiting on behalf of our client for the position of Automotive Service Advisor in Crawley, West Sussex. This is an excellent opportunity for a skilled and experienced professional to join a reputable dealership committed to delivering exceptional customer service and professional development.

Benefits of the Service Advisor:

Competitive salary of £32,788 to £34,383 per annum, dependent on experience
Performance-related bonus of up to £1,720 annually
Ongoing manufacturer training and professional development
Profit sharing scheme coupled with comprehensive employee benefits
Long-term holiday entitlement increase after periods of service
Employee assistance programme and exclusive staff discounts
Electric vehicle salary sacrifice and cycle to work schemes
Supportive and friendly team environment prioritising growthDuties of the Service Advisor:

Greet customers professionally both in person and over the phone
Schedule vehicle servicing, maintenance, and repairs efficiently
Manage repair orders with attention to detail and ensure clear communication with customers
Conduct vehicle check-ins, assess condition, and record customer requirements
Liaise with technicians, workshop controllers, and parts staff to facilitate smooth operations
Obtain customer approval for additional work and explain repairs and future maintenance options
Arrange vehicle collections, deliveries, and handovers professionally
Review vehicle history and identify opportunities for preventative maintenance
Support daily service department administration and operational tasks
Deliver exceptional customer service at every stage of the customer journeyRequirements of a Service Advisor:

Previous experience as a Service Advisor within a dealership environment, ideally with commercial vehicles
Excellent communication and customer care skills
Strong organisational abilities and high attention to detail
Proficiency in dealership management systems; Kerridge or Keyloop experience is advantageous
Ability to prioritise tasks effectively in a fast-paced setting
Full UK Driving Licence
Knowledge of warranty procedures and dealership processes is desirableThis is a confidential opportunity for a motivated automotive professional eager to develop within a well-established dealership. Individuals interested in this role should apply promptly to explore this exciting opportunity.

Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Crawley and West Sussex today to discover more about this fantastic Service Advisor opportunity.

Our team of Automotive Recruitment Consultants all share a passion for connecting talented individuals with the best jobs in the Automotive Industry. If you are looking to advance your career or explore more Motor Trade opportunities in your local area, please get in touch with us today