Service Advisor

Description:

We are seeking an experienced vehicle Service Advisor to join a well-established commercial vehicle dealership in Swansea.

The vehicle Service Advisor role offers excellent career development opportunities within a reputable franchise-approved dealer group, providing a wide range of benefits and a competitive salary package.

Benefits:

Starting salary up to £32,598 per annum, with an increase to £33,575 after 6 months
Access to a commitment bonus of £600 per year plus participation in a company profit share bonus scheme
Additional earnings through commissions on the sale of service contracts
22 days annual holiday plus 8 bank holidays, increasing to 25 after 5 years and 27 after 10 years
Full manufacturer-accredited training and ongoing professional development
Company pension scheme
Opportunities for long-term career progression
Working hours: 40 hours per week, Monday to Friday, between 7:00am and 6:00pm, with one in three Saturdays (8:00am-1:00pm)Duties as a Service Advisor:

Accurately capturing customer details and vehicle faults at first contact
Managing telephone bookings and inputting details into workshop systems
Raising and preparing job cards, ensuring all necessary documentation is complete
Updating customers on vehicle repair progress and advising on necessary repairs
Selling additional services, including service contracts and warranties
Arranging payments and discussing repair options with customers
Coordinating workshop schedules to ensure timely vehicle repairs
Explaining vehicle test requirements and arranging MOT/inspection appointments
Providing excellent customer service through effective communication and problem-solving skills
Maintaining accurate data entry into customer management systems such as Kerridge or ADPRequirements:

Proven experience as a vehicle Service Advisor within a franchise-approved dealership
Strong customer service and communication skills
Excellent organisational skills and proficiency with Microsoft Office, Excel, and DMS systems
Full, clean UK driving licence with minimal points
Knowledge of commercial vehicle dealership operations is desirable
Ability to deliver high levels of customer satisfaction through professional conductIf you meet these requirements and are eager to join a reputable dealership committed to employee development, we encourage you to apply.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement, covering Swansea and the South Wales region, today to discover more about this fantastic Service Advisor opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today