Details:
- Salary: £29,000 - 33,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Reading Berkshire
- Date: 2 weeks ago
Description:
NEW SERVICE ADVISOR JOB
Reading, Berkshire
Salary: 29k basic + 4k bonus + benefits
We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team.
Ideally you will have some service / aftersales experience and a full UK DL.
Responsibilities of the Service Advisor / Aftersales Advisor :
* Deal with customer needs face-to-face and over the phone with a professional and friendly approach
* Work in Progress (WIP) control for the workshop
* MOT and service scheduling
* Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
* Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
* To promote additional workshop services/repairs where applicable
* To identify and add parts to WIPs
* Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
* To ensure parts are ordered/requisitioned once relevant authority is received
The perfect Service Advisor / Aftersales Advisor will have:
* Excellent customer service skills
* Excellent interpersonal, verbal and written communications skills
* Proven organisational and administration skills
* Proactive approach to work
* Able to work to deadlines
* Problem solving skills
* Technical knowledge
* Analytical skills including working with statistical and costing information
* Ability to work in a fast pace environment and multitask both alone and part of a team
The hours for the Service Advisor / Aftersales Advisor role are based on a 40 hour working week.
To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime