Service Advisor

Description:

Commercial Vehicle Service Advisor / Service Advisor
Location: Cardiff
Salary: £32,598 rising to £33,575 after successful probation
Hours: 40 hours per week, Monday-Friday between 7:00am-6:00pm + 1 in 3 Saturdays, 8:00am-1:00pm
Job Type: Full-Time, Permanent
 
Looking for your next opportunity in commercial vehicle aftersales? This is an excellent opportunity for an experienced Service Advisor to join a busy commercial vehicle operation, where your industry knowledge, customer service skills and ability to manage a busy workshop will be highly valued.
 
With a starting salary of £32,598, rising to £33,575 following successful probation, this is a great opportunity for an experienced Commercial Vehicle Service Advisor looking for a stable, long-term position within a professional environment.
 
What's in it for You?
·£32,598 starting salary
·Salary rising to £33,575 after successful probation
·40-hour working week
·Monday-Friday working pattern
·Saturday mornings only, 1 in 3 on a rota
·Established commercial vehicle environment
·Long-term career opportunity
·Professional and supportive working environment
 
The Role
As a Commercial Vehicle Service Advisor, you will act as the key link between customers and the workshop, managing vehicles throughout the service and repair process and ensuring customers receive a professional and efficient service.
Your responsibilities will include:
·Managing customer enquiries by telephone, email and face-to-face
·Booking commercial vehicles into the workshop
·Understanding customer requirements and agreeing work to be carried out
·Preparing accurate job cards and estimates
·Liaising closely with Technicians and workshop management
·Keeping customers updated throughout the repair process
·Identifying additional work and obtaining customer authorisation
·Managing customer expectations and resolving queries professionally
·Ensuring all workshop administration is completed accurately
·Preparing vehicles for collection and explaining completed work
·Maintaining excellent customer service standards
 
About You
The ideal candidate will have:
·Previous Service Advisor experience - essential
·Experience within a commercial vehicle, HGV or automotive workshop environment
·Strong customer service and communication skills
·Good understanding of vehicle servicing and repair processes
·Excellent organisation and attention to detail
·Ability to manage multiple jobs and priorities in a busy environment
·Confident telephone and face-to-face communication skills
·Kerridge experience - desirable
·Professional and reliable approach
·Ability to work effectively as part of a team
 
Apply Today
 
If you're an experienced Commercial Vehicle Service Advisor looking for a stable Monday-to-Friday opportunity with a strong salary package and established commercial vehicle operation, this could be the perfect next step.
 
Apply today to find out more. Don't worry if your CV isn't up to date - get in touch and we can work that out later