Service Advisor

Description:

We are currently seeking a highly skilled and customer-focused Vehicle Service Advisor to join our client's busy commercial vehicle dealership in Bicester. This is an excellent opportunity for an experienced professional to develop their career within a reputable, family-run automotive group with a history of over 50 years of success.

Our client, a well-established commercial vehicle dealer group, is recruiting for a Vehicle Service Advisor to ensure the efficient operation of their Service Department in Bicester. The successful individual will deliver exceptional customer service, maximise workshop profitability, and maintain high levels of client satisfaction. This role involves working as part of a friendly, professional team, reporting directly to the Service Manager.

Benefits of the Service Advisor:

Competitive starting salary of £28,000 to £34,000 per annum, based on experience
Performance-related bonus of up to £4,000 annually
Optional overtime paid at time and a half
30 days annual leave inclusive of bank holidays, with holiday allowance increasing with service
Enhanced holiday entitlement
Manufacturer-accredited training and development programmes
Staff purchase discounts and cycle-to-work scheme
Maternity and paternity pay
Company pension scheme
Opportunity to join a highly regarded family-run business operating across Southern EnglandDuties of the Service Advisor:

Ensure smooth operation of the Service Department, promoting profitability and customer satisfaction
Deal with customers directly, providing expert advice and ensuring a positive experience
Book vehicle service appointments, balancing workshop capacity and customer convenience
Identify customer requirements and produce accurate, fully inclusive quotations
Create detailed job cards, estimates, invoices, and warranty documentation, adhering to manufacturer policies
Offer clear explanations of work carried out and identify additional sales and warranty opportunities
Liaise with parts department to ensure the availability of parts for customer jobs
Record all work requirements accurately, including retail, warranty, internal, and non-chargeable repairs
Maintain high standards of customer communication and service deliveryRequirements of the Service Advisor:

Prior experience as a Vehicle Service Advisor is highly desirable
Strong customer service skills with excellent communication abilities
Organisational and IT skills; experience with Kerridge/Keyloop DMS is advantageous
Knowledge of commercial vehicles and relevant industry experience
A valid UK driving licence with minimal points
Ability to work effectively within a team environment and handle multiple customer enquiriesContact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Bicester and Oxfordshire, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career