Service Advisor

Description:

Service Advisor – Solihull Salary: £30,000 Basic + £6,000 Bonus – OTE £36,000

Excellent Benefits | Main Dealership | Career Progression

Location: Solihull
Are you an experienced Service Advisor looking to join a busy, professional dealership where your performance is recognised and rewarded?
We are recruiting for a Service Advisor to join an established main dealership in Solihull. This is an excellent opportunity for an automotive Service Advisor who enjoys building relationships with customers, managing a busy workshop diary and maximising aftersales opportunities.

Why Work for Us? You'll be joining a supportive and fast-paced aftersales department where you'll work closely with customers, technicians and workshop management to ensure an excellent customer experience.
As a Service Advisor, you'll receive a £30,000 basic salary with £6,000 bonus potential, alongside excellent company benefits, industry-leading training and genuine opportunities to progress your automotive career.
What's on Offer?
£30,000 basic salary
£6,000 bonus – OTE £34,000
31 days' holiday, increasing to 33 days with service
Additional paid day off for your birthday
Company pension scheme
Life assurance
Staff discounts on vehicles, servicing, parts and labour
Retail and lifestyle discounts
Optional healthcare cash plans
Dental support benefits
Industry-leading training and development
Clear long-term career progressionService Advisor Role As a Service Advisor, your responsibilities will include:

Acting as a key point of contact for customers throughout the aftersales process
Booking vehicles into the workshop for servicing, maintenance and repairs
Managing workshop diaries and scheduling work
Liaising closely with Vehicle Technicians and workshop management
Providing customers with accurate estimates for repairs and servicing
Explaining costs, timescales and required work clearly and professionally
Keeping customers updated throughout their vehicle's time in the workshop
Obtaining customer authorisation for additional work
Promoting additional products, services, parts and accessories where appropriate
Maximising sales opportunities while maintaining excellent customer service
Ensuring customer records and relevant documentation are completed accurately
Working towards departmental customer satisfaction and performance targetsService Advisor Requirements
Previous experience as a Service Advisor within the automotive industry at a Main Dealer is essential
Main dealership or established independent garage experience considered
Strong automotive aftersales knowledge
Excellent face-to-face and telephone communication skills
Confident discussing servicing, maintenance and repair requirements with customers
Strong organisational and diary-management skills
Commercially aware with the ability to identify and maximise sales opportunities
Comfortable working towards targets and KPIs
Able to manage multiple customers and priorities in a busy environment
Professional and customer-focused approach
Full UK driving licenceAbout the Company Our client is an established automotive dealer group with a significant presence across the UK, representing a range of leading vehicle manufacturers.
The business provides a professional working environment with a strong focus on employee development, technical and customer-service training, and internal career progression.
If you're an experienced Service Advisor looking for a rewarding opportunity with a strong basic salary, achievable bonus and excellent long-term career prospects in Solihull, apply today.

- Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries.

ATOJ

Recruiter - Anthony Tucker